Plans and subscription: how to check and change them

What you need to know

• Only a user with the Administrator role can manage the subscription (change the plan, add resources, cancel it) — Manager and Agent have no access to the billing sections.
• Exact plan and add-on prices aren't listed here — they change over time and depend on the country. Current pricing in your own currency is on the pricing page.

Current plan and usage

In Settings → Subscription, the Subscription card shows: the plan, its status, the billing cycle (monthly or annual), the current period's end date, and the next payment date. Below it, a Usage block shows a progress bar for each capped resource: connected channels, company users, active contacts, and outbound messages for the period.

As usage approaches a resource limit, AISAR shows a "Nearing the limit" warning, and once it's reached, a "Limit reached" one offering to upgrade the plan or add a resource add-on. Until the channel or user limit is raised, connecting one more channel or inviting one more person beyond it isn't possible.

How to change the plan

The "Connect" / "Change plan" button on the subscription card opens the list of available plans with what each includes (the Business plan, for example, comes with 3 channels and 5 users). Moving to a pricier plan outside of a prorated upgrade first asks for a payment method in the checkout dialog — card ("Online payment") or bank transfer against an invoice for a legal entity; a prorated upgrade within an already-paid period skips this step — the top-up is always by card, since the server prices it automatically. Downgrading first checks current usage against the new plan's limits — if it exceeds them (more channels connected than the new plan allows, say), the downgrade is blocked with a warning listing exactly what's over, and the excess channels or users need to be removed in Settings first.

Clicking "Connect" again on the plan that's already active changes nothing — AISAR won't open a second invoice on top of the current subscription. If the same plan and billing cycle already has an unpaid invoice open (a bank-transfer checkout started but never finished, say), retrying it doesn't create a second invoice — AISAR returns the same one that's already outstanding. If the open invoice is for a DIFFERENT plan or cycle, changing the plan is no longer blocked in either direction: an upgrade, a downgrade, and a cycle change all replace the open invoice of the same payment method with a new one on the new terms — the cabinet warns about this before confirming ("The open invoice will be replaced"), and the earlier number and amount stop being valid. If the invoice being replaced was issued by bank transfer, the company admins get an email with the new invoice number. Choosing a different payment method for an open invoice, though, cancels the earlier one automatically: starting a bank transfer and then paying by card instead (or the other way around) retires the first attempt and leaves an invoice open only for the method actually used. Money already sent against a cancelled invoice isn't lost: if the period isn't covered yet, the payment is applied to it; if that period turns out to already be paid another way, that's a double payment, and AISAR support will refund it once you reach out.

Trial

A new company gets a Business-plan trial — 7 days with no card required, to try out several channels and users before paying.

Extra channels and users

If more resources are needed than the plan includes, without moving to the next plan entirely, the Add-ons card lets you buy extra channels and users one at a time. Changing the count shows an instant breakdown: the per-unit price, the prorated amount due for the rest of the current period, and the new recurring payment going forward — the change then needs to be confirmed. The add-on count can't be reduced below what's already in use — free up the excess channels or users first. Each add-on type (channels, users) has a hard ceiling of 50 units, but it only limits an INCREASE: a company that already has more for historical reasons can still decrease freely. In practice nobody hits the ceiling, but reach out to AISAR support if more is ever needed.

If the subscription already has an open renewal invoice, changing the add-on count — up or down — without going through a separate paid checkout is handled differently depending on that invoice's payment method: with a card invoice open, AISAR automatically reissues it at the new total, keeping the same due date; a Kaspi invoice whose payment did not go through is reissued too, and the earlier payment request in the Kaspi app is cancelled; with a bank-transfer invoice open, or while a Kaspi request is still awaiting payment, the add-on change itself is refused with the same "invoice already open" error — it needs to be paid or to expire first.

Cancel and reactivate

Canceling a subscription doesn't cut off access instantly: channels and features keep working through the end of the period already paid for, after which the subscription deactivates. On cancellation, AISAR asks for a reason — it helps the AISAR team see what's missing. As long as the period hasn't ended, a canceled subscription can be reactivated with one click.

Payment method

A dedicated Settings → Payment page shows how AISAR gets paid for the subscription: the chosen channel ("Online payment" by card or "Bank transfer"), any linked cards (if card is chosen), and the payer's billing details. The method chosen at checkout carries over to future periods; it can be changed here going forward. For bank transfer, the page also offers an "Issue invoice" button once the payer's details are filled in — otherwise it asks for them first. No personal contract follows from the invoice — paying it is itself the acceptance of the public offer.

Invoices

The Settings → Invoices section is a history of every payment the company has made: type (checkout, renewal, upgrade, add-on purchase), amount, date, and status (paid, pending, overdue, failed, refunded). An unpaid card invoice shows a "Pay" button; a bank-transfer invoice is settled offline against its own details and has no online-pay button. Any invoice can be "Download"ed.

A bank-transfer invoice in the "Pending", "Overdue", or "Paid" status has one more button next to "Download": "Send by email" — give it an address (an accountant's inbox, say) and AISAR emails the invoice PDF there as an attachment. Card invoices don't offer this button. If the company's billing details didn't have an invoicing email yet, it's filled in from the first such send.

AISAR issues the subscription's renewal invoice ahead of time — about 7 days before the current period ends, not on the last day — itemizing the plan and add-ons as separate lines. The company admin gets an email linking to Settings → Subscription; if the invoice stays unpaid, reminder emails follow — roughly 5, 3, and 1 day before the period ends — each quoting that same invoice's amount and number; once it's paid, the reminders stop. A subscription only ever has one such open renewal invoice at a time — retrying checkout doesn't create a second one, it returns the one already issued, reissuing it under a new number at the correct amount if the period's price has changed since it was issued (a promo code redeemed, the add-on mix changed) — the same rule applies to an automatic charge on a linked card.

If a renewal invoice stays unpaid past its due date, access to the subscription may be suspended — but the invoice itself isn't canceled or replaced: it stays valid and payable. Paying that same invoice after suspension restores the subscription; there's no need to check out again from scratch. One rule decides the period: if access hadn't been interrupted by the time the payment arrived (for example, a bank transfer that landed within the invoice's payment term), the subscription simply continues on the dates from the invoice; if access had already been blocked, the new period is shifted by exactly the time it was blocked: you never pay for days without access, while days when access still worked (for example, within a bank-transfer invoice's payment term) count toward the paid period. With card payment, access is blocked right when the period ends, so the new period effectively starts on the payment date. For a bank-transfer payment, the act is then issued for the actual period. A renewal invoice left unpaid for a long time (roughly 30 days past the START of its period, not its end) is eventually voided automatically, but that happens well after the suspension itself. If the invoice is already voided by then and the subscription is still suspended, starting over is simple: pick a plan on the subscription card and click 'Connect' — there's no open invoice left to settle first.

Bank-transfer payment for legal entities

Besides paying by card, companies can pay by bank transfer against an invoice — chosen either at checkout (the "Connect" button in the Subscription section) or later on the Settings → Payment page. No personal contract is signed for this: payment is governed by the public offer, and paying the issued invoice is itself the act of accepting it — nothing needs to be separately signed or scanned. Issuing an invoice requires the payer's billing details (the legal entity's name and registration details, bank details, the signatory) — without them an invoice can't be issued, and these same details flow into the period's closing documents. For every paid period, AISAR opens an act of completed services, and for a legal entity in Kazakhstan an electronic invoice (ЭСФ) too; both appear in the Settings → Documents section once the period has ended (not right after the invoice is paid). The official act and ЭСФ document is issued and signed on the esf.gov.kz portal, not by AISAR itself: until the PDF is uploaded, the act is listed but can't be downloaded — once AISAR receives and enters the official file from the portal, the download button becomes available in the same section. Uploading a scan of a signed act yourself is no longer possible — that option has been removed. The issued invoice must be paid within a few days of issuance — the exact deadline is printed on the invoice itself; access is preserved for that window, after which the subscription may be suspended.

Common issues

See also

Inviting employees and roles — in Users, roles, and access permissions. The separate WhatsApp Business messaging bill — in How much the WhatsApp Business API costs and its limits.