Plans and subscription: how to check and change them

Everything about an AISAR subscription — the plan, resource usage, payment method, invoices, and documents — lives in the Settings section. Here's where to check how many channels and users are already in use, how to change plans or add resources beyond the plan, where the payment method is chosen, and how invoice-based payment works for legal entities.

What you need to know

Only a user with the Administrator role can manage the subscription (change the plan, add resources, cancel it) — Manager and Agent have no access to the billing sections.
Exact plan and add-on prices aren't listed here — they change over time and depend on the country. Current pricing in your own currency is on the pricing page.

Current plan and usage

In Settings → Subscription, the Subscription card shows: the plan, its status, the billing cycle (monthly or annual), the current period's end date, and the next payment date. Below it, a Usage block shows a progress bar for each capped resource: connected channels, company users, active contacts, and outbound messages for the period.

As usage approaches a resource limit, AISAR shows a "Nearing the limit" warning, and once it's reached, a "Limit reached" one offering to upgrade the plan or add a resource add-on. Until the channel or user limit is raised, connecting one more channel or inviting one more person beyond it isn't possible.

How to change the plan

The "Connect" / "Change plan" button on the subscription card opens the list of available plans with what each includes (the Business plan, for example, comes with 3 channels and 5 users). Moving to a pricier plan outside of a prorated upgrade first asks for a payment method in the checkout dialog — card ("Online payment") or bank transfer against an invoice for a legal entity; a prorated upgrade within an already-paid period skips this step — the top-up is always by card, since the server prices it automatically. Downgrading first checks current usage against the new plan's limits — if it exceeds them (more channels connected than the new plan allows, say), the downgrade is blocked with a warning listing exactly what's over, and the excess channels or users need to be removed in Settings first.

Trial

A new company gets a Business-plan trial — 7 days with no card required, to try out several channels and users before paying.

Extra channels and users

If more resources are needed than the plan includes, without moving to the next plan entirely, the Add-ons card lets you buy extra channels and users one at a time. Changing the count shows an instant breakdown: the per-unit price, the prorated amount due for the rest of the current period, and the new recurring payment going forward — the change then needs to be confirmed. The add-on count can't be reduced below what's already in use — free up the excess channels or users first.

Cancel and reactivate

Canceling a subscription doesn't cut off access instantly: channels and features keep working through the end of the period already paid for, after which the subscription deactivates. On cancellation, AISAR asks for a reason — it helps the AISAR team see what's missing. As long as the period hasn't ended, a canceled subscription can be reactivated with one click.

Payment method

A dedicated Settings → Payment page shows how AISAR gets paid for the subscription: the chosen channel ("Online payment" by card or "Bank transfer"), any linked cards (if card is chosen), and the payer's billing details. The method chosen at checkout carries over to future periods; it can be changed here going forward. For bank transfer, the page also offers an "Issue invoice" button once the payer's details are filled in — otherwise it asks for them first. No personal contract follows from the invoice — paying it is itself the acceptance of the public offer.

Invoices

The Settings → Invoices section is a history of every payment the company has made: type (checkout, renewal, upgrade, add-on purchase), amount, date, and status (paid, pending, overdue, failed, refunded). An unpaid card invoice shows a "Pay" button; a bank-transfer invoice is settled offline against its own details and has no online-pay button. Any invoice can be "Download"ed.

A bank-transfer invoice in the "Pending", "Overdue", or "Paid" status has one more button next to "Download": "Send by email" — give it an address (an accountant's inbox, say) and AISAR emails the invoice PDF there as an attachment. Card invoices don't offer this button. If the company's billing details didn't have an invoicing email yet, it's filled in from the first such send.

Bank-transfer payment for legal entities

Besides paying by card, companies can pay by bank transfer against an invoice — chosen either at checkout (the "Connect" button in the Subscription section) or later on the Settings → Payment page. No personal contract is signed for this: payment is governed by the public offer, and paying the issued invoice is itself the act of accepting it — nothing needs to be separately signed or scanned. Issuing an invoice requires the payer's billing details (the legal entity's name and registration details, bank details, the signatory) — without them an invoice can't be issued, and these same details flow into the period's closing documents. For every paid period, AISAR opens an act of completed services, and for a legal entity in Kazakhstan an electronic invoice (ЭСФ) too; both appear in the Settings → Documents section once the period has ended (not right after the invoice is paid). The official act and ЭСФ document is issued and signed on the esf.gov.kz portal, not by AISAR itself: until the PDF is uploaded, the act is listed but can't be downloaded — once AISAR receives and enters the official file from the portal, the download button becomes available in the same section. Uploading a scan of a signed act yourself is no longer possible — that option has been removed. The issued invoice must be paid within a few days of issuance — the exact deadline is printed on the invoice itself; access is preserved for that window, after which the subscription may be suspended.

Common issues

Symptom	Cause and what to do
No access to the Subscription / Payment / Invoices / Documents sections	These sections are visible only to the Administrator role — ask the company admin to perform the action or change your role.
Can't downgrade the plan	Current usage exceeds the new plan's limits — the warning names exactly which resource and by how much. Remove the excess channels or users and try again.
A new channel won't connect even though the plan seems to allow it	Check the Usage block in Settings → Subscription — the channel limit may already be used up by add-ons or by archived channels that still count against it.
The Documents section is empty	The act and the ЭСФ only appear once a bank-transfer-paid period has actually ended — right after the invoice is issued or even paid, they aren't there yet. Even after it appears, the act may not be downloadable right away: the official PDF is issued on the esf.gov.kz portal and imported into AISAR manually, not generated by the system instantly. Paying by card generates no closing documents at all.