Conversations

Conversation reopened

conversation.reopened

Fires when a closed conversation is reopened. After reopening, status is active again and closed_at is reset to null.

HTTP request

AISAR sends a signed POST request to your webhook_url:

http

POST {webhook_url}
Content-Type: application/json
X-AISAR-Signature: sha256=...

{
  "event": "conversation.reopened",
  "event_id": "evt_01JXXXXXXXXXXXXXXXXXXXXX",
  "timestamp": "2026-03-26T12:00:00.000000Z",
  "company_id": 1,
  "data": {
    "conversation": {
      "id": 45,
      "status": "active",
      "contact_id": 10,
      "deal_id": null,
      "subject": null,
      "is_archived": false,
      "created_at": "2026-03-26T10:00:00.000000Z",
      "closed_at": null
    },
    "contact": {
      "id": 10,
      "display_name": "John Doe",
      "first_name": "John",
      "last_name": "Doe",
      "phone": "+77001234567",
      "email": "john@example.com",
      "status": "lead"
    }
  }
}

The X-AISAR-Signature header carries an HMAC-SHA256 signature of the request body — use it to verify the request came from AISAR.

Example payload

json

{
  "event": "conversation.reopened",
  "event_id": "evt_01JXXXXXXXXXXXXXXXXXXXXX",
  "timestamp": "2026-03-26T12:00:00.000000Z",
  "company_id": 1,
  "data": {
    "conversation": {
      "id": 45,
      "status": "active",
      "contact_id": 10,
      "deal_id": null,
      "subject": null,
      "is_archived": false,
      "created_at": "2026-03-26T10:00:00.000000Z",
      "closed_at": null
    },
    "contact": {
      "id": 10,
      "display_name": "John Doe",
      "first_name": "John",
      "last_name": "Doe",
      "phone": "+77001234567",
      "email": "john@example.com",
      "status": "lead"
    }
  }
}

Payload fields

Field	Type	Description
`conversation.id`	`integer`	Conversation ID
`conversation.status`	`string`	Always active after reopen
`conversation.closed_at`	`string\|null`	null after reopen
`contact`	`object\|null`	Contact associated with the conversation