Message reaction updated

message.reaction.updated

Fires when a reaction is added to or removed from a message — both inbound (from the contact) and outbound (`POST`/`DELETE /messages/{message}/reactions`). Carries the emoji, the action (added/removed) and the actor. Each sender can have only one reaction per message — a new reaction replaces the previous one. When an inbound (contact) reaction is removed, reaction.emoji is null; when an outbound reaction is removed via DELETE /messages/{message}/reactions, reaction.emoji carries the emoji that was removed.

HTTP request

AISAR sends a signed POST request to your webhook_url:

http

POST {webhook_url}
Content-Type: application/json
X-AISAR-Signature: sha256=...

{
  "event": "message.reaction.updated",
  "event_id": "evt_01JXXXXXXXXXXXXXXXXXXXXX",
  "timestamp": "2026-03-26T12:00:00.000000Z",
  "company_id": 1,
  "data": {
    "message_id": 123,
    "conversation_id": 45,
    "channel_id": 2,
    "reaction": {
      "emoji": "👍",
      "action": "added",
      "actor": {
        "type": "contact",
        "contact_id": 10,
        "user_id": null,
        "name": "John Doe"
      }
    }
  }
}

The X-AISAR-Signature header carries an HMAC-SHA256 signature of the request body — use it to verify the request came from AISAR.

Example payload

json

{
  "event": "message.reaction.updated",
  "event_id": "evt_01JXXXXXXXXXXXXXXXXXXXXX",
  "timestamp": "2026-03-26T12:00:00.000000Z",
  "company_id": 1,
  "data": {
    "message_id": 123,
    "conversation_id": 45,
    "channel_id": 2,
    "reaction": {
      "emoji": "👍",
      "action": "added",
      "actor": {
        "type": "contact",
        "contact_id": 10,
        "user_id": null,
        "name": "John Doe"
      }
    }
  }
}

Payload fields

Field	Type	Description
`message_id`	`integer`	ID of the message that received or lost a reaction
`conversation_id`	`integer`	Conversation ID
`channel_id`	`integer`	Channel ID
`reaction.emoji`	`string\|null`	Reaction emoji. When action is removed: null for an inbound (contact) reaction; for an outbound reaction removed via DELETE /messages/{message}/reactions, carries the emoji that was removed
`reaction.action`	`string`	added or removed
`reaction.actor`	`object`	Who added or removed the reaction
`reaction.actor.type`	`string`	user or contact
`reaction.actor.contact_id`	`integer\|null`	Contact ID (when the reaction is from the contact)
`reaction.actor.user_id`	`integer\|null`	User ID (when the reaction is from a user/operator)
`reaction.actor.name`	`string`	Actor display name